Automate the part
that should
be.
Automation that removes genuine drudgery without hollowing out the judgement work around it. We map the process first, automate the parts that suit it, and are explicit about where a person must stay in the loop.
What the work involves.
Three stages. We will tell you at any point if we think the engagement is not worth continuing.
-
Map
Observing the process as it is actually performed, which is rarely how it is documented. Exceptions are usually where the value sits.
-
Automate
Document handling, data extraction, routing, triage and reporting. Each automated step has a defined failure path.
-
Review
Measured against the baseline. Where the saving is not there, we say so and remove it rather than defending it.
“They automated four of the nine steps and told us the other five needed a person. We trusted the four more for it.”
When to call us.
If your situation is not here, ask anyway. We would rather say no early than take work we cannot do well.
- High-volume document or intake processing
- Manual data movement between systems
- Triage and routing that follows clear rules
- Reporting assembled by hand each month
Significant discounts, and gratis for some.
Not-for-profits, charities, community organisations, purpose-driven bodies and education partners pay substantially less than the rates above. Community and grassroots groups are frequently charged nothing at all. Commercial engagements fund that work, which is the whole model.
- Gratis · community
- Discounted · NFP
- Discounted · purpose
- Discounted · education